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The Empire Group
What We Do
Our Services

A complete range of hotel expertise

From pre-opening strategy to day-to-day operations — we partner with hotel owners, investors, and developers at every stage of the property lifecycle. The secret to our success is that we listen, take time to understand each business we work with, and have the tools to turn your offering from good to great.

8
Core Services
9+
Years Experience
17
Properties Managed
500+
Rooms Under Management
01
Hotel Consulting
Strategic advice on operations, compliance, pre-opening planning, and performance improvement for independent and branded properties.
  • Operational audits and performance reviews
  • Pre-opening planning and hotel launches
  • Licensing and compliance guidance
  • Refurbishment planning and oversight
  • Turnaround strategies
02
Revenue Management
OTA optimisation, dynamic pricing strategy, channel mix analysis, and yield management to maximise RevPAR and occupancy.
  • Dynamic pricing strategy
  • OTA channel management
  • Rate parity and channel mix optimisation
  • Competitor benchmarking
  • Revenue reporting and dashboards
03
Contractor Management
End-to-end oversight of fire safety, gas, electrical, lift, and refurbishment contractors — ensuring compliance and cost control.
  • Fire safety — risk assessments and alarm testing
  • Gas safety certificates and servicing
  • Electrical inspections (EICR)
  • Lift maintenance and inspections
  • Planned preventative maintenance
04
Hotel Management
Full operational management covering rooms, F&B, front office, housekeeping, and financial reporting.
  • Day-to-day hotel operations
  • Staff management and training
  • Financial management and P&L
  • Guest experience and review management
  • Monthly performance reporting
05
Social Media Marketing
Strategy, content creation, and channel management across Instagram, Facebook, and Google — driving direct bookings and brand visibility.
  • Social media strategy and management
  • Content creation and scheduling
  • Google Business Profile optimisation
  • Paid social advertising
  • Review management and responses
06
PMS Implementation
Selection, setup, migration, and training on Property Management Systems including Little Hotelier, Preno, and eviivo.
  • PMS selection and needs assessment
  • Migration with zero data loss
  • Channel manager setup and OTA integration
  • Staff training and handover
  • Ongoing support and optimisation
07
Offline Business Generation
Corporate account development, travel agent relationships, and local business partnerships to drive non-OTA revenue.
  • Corporate account development
  • Travel agent and TMC relationships
  • Local business partnerships
  • Events and MICE business development
  • Direct booking strategy
08
Hotel Sourcing
Identifying and securing hotel management contracts, lease opportunities, and acquisition targets for investors and operators across the UK.
  • Management contract identification
  • Lease opportunity sourcing
  • Acquisition due diligence support
  • Market analysis and feasibility
  • Investor and developer advisory
Get Started

Not sure which service you need?

Most of our clients start with a free consultation. We'll listen, assess your property, and recommend the right approach — no obligation.

Book a Free Consultation